Caribbean Nation Expands Nearshore Capability
By Scott Newman, CEO, Clear BPO
Jamaica is a pure match for Clear BPO’s development technique.
After visiting and evaluating a number of places inside a couple of hours of the US mainland, this market simply made sense. And we discovered nice potential in different markets – nice technical infrastructure, deep pool of skilled staff and good journey routes from the US However “potential” is the important thing phrase right here. (Take a look at our analysis and findings right here.)
However Jamaica match. At this time.
By the spring of 2022, we count on to start operations in a refurbished textile mill within the MJS Know-how Park. Finally, this facility in Angels, St. Catherine, a suburb of Kingston, will home greater than 2,000 Jamaicans with about 1,500 workstations. This web site can even function the middle in Clear BPO’s Hub & Spoke working mannequin for an additional group of brokers who might work from their houses. Along with our contact heart operations, this facility can even home our administrative, recruiting, and coaching amenities.
This Caribbean nation of just about three million matches properly into our nearshore functionality by providing purchasers an extra regional location for his or her contact heart at a aggressive worth. Whereas Belize is the one Latin American nation the place English is the first language, Jamaica is the biggest English-speaking nation within the Caribbean.
Additionally, take into account that BPO suppliers have a legacy all through the nation. This island nation has been a focus for contact heart facilities for many years so that they’re well-established from Kingston to Montego Bay. Plus, authorities management acknowledges this trade as a precedence section that gives well-paid careers with management coaching and growth.
However the knowledge we uncovered about Angels finally solidified our determination.
No different contact heart supplier operates on this neighborhood, regardless of hundreds of Jamaicans working on this sector who dwell right here or in close by Linstead and Outdated Harbour. Generally, they commute to and from Portmore or Kingston for work due to the prohibitive price of dwelling in these cities. At Clear BPO, they will work near dwelling in a state-of-the-art facility with entry to eating places, open-air areas and native transportation.
And adjoining to our facility, is the highest sports-related post-secondary schooling establishment within the Caribbean – GC Foster Faculty. This establishment seems monitor and subject stars quicker than, – nicely…quicker than one in all its personal sprinters. We’re partnering with GC Foster to make its amenities – pool, health club, monitor – out there to our workers.
Strategically positioned beside the faculty and near an area technical highschool and 6 secondary excessive colleges, Angels affords us an informed workforce that we are able to present extra profession growth and coaching via our Clear BPO College. This primary-of-its-kind studying instrument offers all workers the chance to develop skilled expertise and advance their careers utilizing a self-guided, college method to studying.
The addition of Jamaica provides a ‘third leg’ of the Clear BPO stool by balancing our service supply in three markets able to offering high quality contact heart providers. Not solely does it stability our capability to serve our purchasers, however it additionally balances our development portfolio.
We have skilled important development since we started operations in 2009 with our first facility in Belize Metropolis with 30 seats. Since then, we have opened our flagship 500-seat Seaside facility to enhance our different location within the metropolis, our Coney Drive location with 230 seats. In October 2020, we expanded to Belmopan, the nation’s capital with a brand new 700-seat facility.
Along with its nearshore operations, we established a presence within the Philippines in 2019 with 145 work-from-home brokers. At this time, we’ve 740 brokers who use our proprietary WorkSecure Suite® providing unmatched safety, flexibility and compliance in a work-from-home atmosphere.
We’ll proceed to put money into Belize and the Philippines however by choosing Jamaica for the subsequent part of our development, we’re investing in a nearshore market that provides shut proximity and simple journey to the US. It additionally has a robust cultural affinity with North American existence and buying preferences.
A shopper could be of their US headquarters within the morning and later the identical day go to the brokers and native management supporting their clients.