BPO Trade Chief is First Jamaican-based Worker as Firm Expands within the Caribbean
Rockville, MD, Jan. 13, 2022 – Jonathan Hummel is becoming a member of Clear BPO, a world contact heart and enterprise course of outsourcer, as vice chairman of operations in Jamaica.
As Clear BPO expands to a brand new 1,500-seat facility in Angels, HummeI will oversee the location’s preliminary building and staffing to start operations. He may even serve on the corporate’s Government Management Staff and report back to Lance Hale, president of Clear BPO.
“Jonathan is a longtime chief, not solely in Jamaica however all through the whole buyer care sector,” mentioned Hale. “He takes a private curiosity in creating the most effective leaders all through any group he has been related, beginning by instilling a wholesome work surroundings.”
Hummel has labored in Jamaica for practically 20 years with Affiliated Pc Providers (ACS), Xerox and Conduent, managing operations with 1000’s of workers and supporting shoppers in a broad vary of industries, together with healthcare, transportation and telecommunications. He’s additionally actively concerned in the neighborhood, making a BPO Agent Coaching program in Jamaica in addition to the primary licensed, pre-tax and self-contributory retirement program within the nation.
“Clear BPO’s growth to Jamaica is thrilling for our home trade,” mentioned Hummel. “The corporate’s distinctive model of contact heart providers provides an thrilling different to shoppers in search of a high-quality choice that values shut collaboration and continuous enchancment.”
Hummel’s first official day was Jan. 3, 2022.
About Clear BPO
Clear BPO is a premier enterprise course of outsourcer (BPO), delivering contact heart providers, buyer help, acquisition and retention, technical help, and information entry providers for small, medium and Fortune 500 corporations. Since opening its doorways in 2009, Clear BPO has been named because the ‘Finest Outsourcing Supplier’ on the 2020 ICMI World Contact Heart awards in addition to being acknowledged as one of many Inc. 5000 “Quickest-Rising Non-public Firms in America” for seven years by pushing boundaries, making certain each individual’s expertise is best than earlier than. The corporate now has workers and workplaces throughout Belize, the Philippines, Jamaica and the US
As VP of Operations in Jamaica