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8 Essential Skills for CX Professionals

In today’s competitive business landscape, the ability of a brand to provide consistently positive customer experiences has become a crucial factor for success. Customers have higher expectations than ever before, and companies must prioritize delivering memorable interactions at every touchpoint.

Who Is She: Creative Director Federica Labanca

Who Is She is a column that unveils the most elusive tastemakers on the internet.

Before everyone else started babysitting eBay auctions and browsing estate sales for big button earrings (call it the Bottega Veneta effect), Federica Labanca had already

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