Artificial Intelligence (AI) is transforming the way businesses interact with their customers. With the advent of generative AI (such as ChatGPT, DALL-E and the likes) the customer experience is set to change even further.
Generative AI uses deep learning algorithms to create new content, including audio, code, images, text, simulations, and videos without human intervention. This technology has the potential to revolutionize the customer experience in several ways.
In this article, I will highlight 4 ways generative AI is going to transform the customer experience
More Personalization
Generative AI would empower businesses in analyzing customer data to provide personalized recommendations



