22 Causes to Work with Clear BPO in 2022

Nearshore and Offshore choices provide high quality, cost-competitive different

By Dean Birtwell, Vice President, Enterprise Growth, Clear BPO

The beginning of a brand new 12 months historically provides us a way of renewal.

A recent begin.

An opportunity to show the web page.

A time for brand new resolutions and a brand new outlook.

Professionally, the brand new fiscal 12 months is a chance to look at our enterprise fashions to enhance operations, service ranges and profitability. The stress ‘swap’ for continuous enchancment is rarely “off” and repair upgrades will be uncovered, significantly when reviewing home contact heart operations.

To kick-start your new 12 months, I am providing ’22 explanation why you must take into account working with Clear BPO in 2022.

  1. Unmatched English-language contact heart providers.
  2. We offer round the clock 24/7/365 service from our world operations.
  3. Nearshore accessibility in Belize: You will be in your workplace within the morning and on the decision flooring the identical day.
  4. Core Worth #1: High quality. All the pieces we do is of the best high quality to your buyer. The enterprise practices we make use of, the folks we rent, the amenities we function, and the expertise we use will likely be progressive and best-in-class. We insist on having the best requirements.
  5. Jamaica is the biggest English-speaking nation within the Caribbean. Our new facility in Angels will provide as much as 1,500 seats with brokers who can go off-script however keep on message.
  6. Belize is the one Latin American nation to be a former British colony the place English is the official and dominant language.
  7. Clear BPO hires proper & trains proper. This customary results in a persistently low agent attrition charge.
  8. WorkSecure Suite® gives safety, agility and suppleness when deploying brokers from work-from-home environments.
  9. Clear BPO Core Worth#2: We hold our shoppers’ wants first. Fulfilling the wants of our shoppers and serving to them to succeed in their targets are the essence of our enterprise. Our enterprise was created from a consumer’s perspective; we perceive that our shoppers’ targets should be first in thoughts.
  10. Our Jamaica operations leverage the nation’s legacy as a premier contact heart vacation spot. Our new location permits us to convey low attrition charges to your packages as we’re the one BPO in Angels, Jamaica.
  11. English fluency and problem-solving abilities enable our brokers to go off-script to empathize with clients.
  12. Our Hub & House mannequin permits fast scalability to leverage brokers between brick-and-mortar amenities and Work-from-House capability.
  13. Cultural affinity – our brokers perceive American existence and buying preferences.
  14. Our brokers possess deep expertise in high-touch buyer care and outbound gross sales and lead technology.
  15. Clear BPO Core Worth #3: Neighborhood. We’re dedicated to creating a distinction within the lives of our workers and our neighborhood. Our enterprise choices will exhibit social duty wherever we function.
  16. Clear BPO’s rigorous recruiting practices choose solely about 18% of candidates for coaching. We rent proper and prepare proper to scale back attrition, making certain the fitting brokers help your clients.
  17. Clear BPO Core Worth #4: Transparency. We will likely be open, sincere, and moral in the whole lot we do. We’ll function brazenly, truthfully, and ethically. We search to create sturdy, long-lasting partnerships by simple enterprise practices.
  18. Belize is the rising vacation spot of buyer care suppliers.
  19. WorkSecure Suite® gives uninterrupted voice and sound high quality; eradicating background noise in real-time so your buyer solely hears the voice of the agent.
  20. Our senior operations executives at our websites are US ex-pats who common greater than 20 years of expertise within the BPO trade.
  21. International Clear BPO operations in Belize, Jamaica & the Philippines provide constant and dependable value discount different contact heart choices with geographical redundancies.
  22. Tenured management staff. Our senior management staff is skilled trade veterans who’re responsive and ship outcomes with out the pink tape and paperwork of a giant, multilayered company.

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