Once upon a time, clients could only talk to their brands through fax and phone calls. Fast forward to the present, and one of those two is museum stuff, while the other is just one of many means. Omnichannel platforms are now the order of the day in terms of customer support.
But what are omnichannel solutions in client support? Further, what ideals should you strive for in running omnichannel contact centre systems? Read on, and let’s look into these questions.
What Is Omnichannel Call Center?
An omnichannel call center service merges and functions across multiple channels. These channels